FAQs - Frequently Asked Questions

Manufacturing & Materials

  • Walmen Group is a U.S.-based company that designs and manufactures all products in Atlanta, Georgia.

  • We source materials both domestically and internationally. Many of our fabrics and accessories come from Africa, the Caribbean, Central and South America, and Korea.

  • No, we do not currently carry waterproof products. However, many of our bags incorporate Ottertex® materials, making them water-resistant. If a product includes water-resistant materials, it will be noted in the item description. For further questions, feel free to contact us directly.

  • General Care Guidelines:

    • Spot clean with cold water and mild soap. Use a soft toothbrush for stubborn spots.

    • For grease, a small amount of dish soap works well.

    • If machine washing:

      • Wash cold, tumble dry low.

      • Use mild, eco-friendly detergent.

      • Do not use bleach, fabric softeners, or dry cleaning services.

    • Close zippers, snaps, and Velcro before washing.

    • Air dry or use low/no heat depending on the item.

Handmade Items

  • Yes. Every item is thoughtfully handcrafted with intention, skill, and attention to detail.

  • Not exactly. Due to the handmade nature of our products, slight variations in color, texture, size, or design may occur. These variations are part of what make each piece one of a kind.

  • Each handcrafted piece is unique. Even with the same pattern or materials, no two items will ever be identical.

Orders & Shipping

  • Orders are typically processed within 1 business day. Once processing begins, changes are no longer possible.

  • If your order hasn’t shipped yet, we’re happy to help. Email us at info@walmengroup.com with your order number and the item(s) you'd like to add. If the item is in stock, we’ll send an invoice for the addition and include it in your shipment.

  • Yes. Once your order is placed, a confirmation email will be sent to the address provided at checkout. If you don’t see it, please check your spam folder and add info@walmengroup.com to your safe sender list.

  • Standard orders ship within 3–5 business days after purchase. Processing begins within 1 business day.

    Note: Preorder dates are estimates and may be subject to change.


  • Shipping is calculated in real time at checkout, based on the weight and destination of your order.

Returns & Exchanges

  • We accept returns on unused items within 30 days of delivery for a full refund (excluding shipping). Customers are responsible for return shipping. Please include:

    • Your name

    • Order number

    • Original packing slip

    • A note indicating you are requesting a return

    We strongly recommend using a trackable shipping method to ensure your package arrives safely.

    Once we receive and inspect your return, a refund will be processed within 3–5 business days, depending on your bank.

    Return Shipping Address:

    Walmen Group LLC

    Attention: RETURNS

    4550 Jonesboro RD STE A2 #311

    Union City, GA 30291

    For more details, visit our Returns page.